Return & Refund Policy
Last updated: [launch date]
Most mtap. products are personalised with your name, logo, links or QR code. Because of this, we cannot accept returns for change of mind. However, if something is wrong with your order, we will make it right.
What we will replace or refund
We will replace your product free of charge, or refund you, if:
- It arrives damaged or broken
- You receive the wrong product
- There is a printing mistake on our side (for example, a spelling error that was not in your approved design)
- The NFC chip does not work when it arrives
How to report a problem
- Contact us within 48 hours of receiving your parcel on WhatsApp (+92 329 4621147).
- Send your order number, along with clear photos or a video of the problem (an unboxing video is very helpful).
- We will review it and reply within [2 working days].
If we ask you to send the product back, we will cover the return shipping cost for valid claims.
NFC chip warranty
If the NFC chip stops working within [6 months] from delivery under normal use, we will replace it free of charge. This warranty does not cover physical damage, bending, water damage, heat damage, or the chip being re-written or locked by someone else.
What we cannot accept
- Change of mind after printing has started
- Mistakes in details you provided and approved (name, phone number, links, QR code)
- Products damaged after delivery through misuse
- Claims reported after 48 hours of delivery (except under the NFC warranty)
Order cancellations
- Before production starts: you can cancel and your advance will be fully refunded.
- After production starts: the Rs. 500 advance is non-refundable, because the product has been personalised for you.
Refused Cash on Delivery orders
If you refuse a COD parcel without a valid reason, the advance will be used to cover delivery and production costs and will not be refunded.
How refunds are paid
Approved refunds are sent within [5–7 working days] by bank transfer, JazzCash or EasyPaisa.
Your link always keeps working
Your basic tap link stays active even after delivery. If you need to change where your card or standee points, just contact us. You do not need to buy a new product.